Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at lori@venuswigs.co.uk

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 6 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you please contact Lori@Venuswigs.co.uk

Postage and Packing

The price of postage and packing within the UK  is £5.45 per order.

For international orders please contact us using the contacts form with your country, postcode and amount of wigs you would like so that we can find the best shipping rates for you. All orders are securely packed, shipped fully insured with a signed courier service and we aim to dispatch orders within 2-3 working days upon receipt of payment for your order.

If you need a rush order we are happy to help, just use the contact form.

Returns Policy

Wigs can be refunded or exchanged within 28 days of purchase and only if the item is faulty. Venus Wigs are unable to refund or exchange a wig if the buyer decides they no longer want the wig for other reasons.

Please view all available images of a style before completing purchase and understand that images vary depending on light source and styling, many wigs are brushed and lightly styled when worn by a model, mannequin photos are more similar to how the wig will look straight out of its packaging.

A refund or exchange will occur after the wig is returned to us in its original state and with its box and accessories. Any wigs that show signs of wear, are damaged in any way (including smelling of perfume,food, smoke etc) after they have been delivered to the buyer will not be eligible for return. This excludes paper/plastic packaging.

Each wig is inspected both by the manufacturers and again in distribution however should you need to return a faulty wig then don’t hesitate to drop us an email and we will do everything we can to help!
Out of stock items.

We shall endeavour to keep items in stock and to re-stock promptly. If there is particular style you require please use the contact form and we will do all we can to get it to you.

Multiple orders being placed at the same time may result in an incorrect stock reading. In the event of an order being placed where stock is not available a notification email will be sent with the option to either change the order to another style or to be placed on a restock list with our sincerest apologies.